Contact Us

The information below will help you find the right contact details for your enquiry.

Emergency If you are abroad in need of emergency help
- call Egg Assistance on +44 (0) 207 173 7715.
Claims
By E-mail
 egg.claims@acegroup.com
By Phone   (from 09:00 to 17:00 on weekdays)
Freephone 0800 519 9932
or if calling from outside the UK +44 (0)1293 726422
By Writing   Egg Claims
308-314 London Road
Hadleigh
Benfleet
Essex
SS7 2DD
Customer Service
By E-mail   egg.travelinsurance@acegroup.com
 
By Phone   (from 09:00 to 17.00 on weekdays)
Freephone 0800 519 9929
or if calling from outside the UK +44 (0)1293 726417
 
By Writing   Customer Service
Egg Travel Insurance
PO BOX 1018
Ashdown House
125 High Street
Crawley
West Sussex
RH10 1DQ
Feedback If you feel we have done something well or that we could do better, we welcome your feedback

Should you have reason to complain about any aspect of our service, please contact our complaints handling team.

If you are unsure who to call, our Customer Service team will help you direct your enquiry.




Egg Travel Insurance is underwritten and sold by ACE European Group Limited. Registered office: ACE Building, 100 Leadenhall Street, London, EC3A 3BP. Registered in England Number 1112892. Authorised and regulated by the Financial Services Authority. FSA registration number 202803.

Egg is the trading style of Egg Banking plc. Egg Banking plc. Registered Office: Citigroup Centre, Canada Square, London E14 5LB. Registered in England Number 2999842. Authorised and regulated by the Financial Services Authority. FSA registration number 205621.

You can check the above authorisations with the Financial Services Authority at www.fsa.gov.uk/pages/register or by calling them on 0845 606 1234.

All premiums shown include Insurance Premium Tax at the applicable rate.